Refund policy

Return & Refund Policy

Due to the made-to-order nature of our products, we cannot accept returns for sizing, fit, or buyer’s remorse.

Our 30-Day Guarantee We stand behind every piece we make. However, each piece is made specifically for you, so we can not accept returns or provide refunds just because you changed your mind. We will however make it right if your product arrives damaged, defective, or incorrect.  Please contact us within 30 days of delivery with a full description and a picture of the issue and we'll make it right, whether that's a replacement or a full refund.

Made to Order Each piece is made specifically for you. We encourage you to review our size guide carefully before placing your order to ensure the best fit. We are not able to provide exchanges or refunds for wrong sizes ordered.

Damaged or Defective Items If your order arrives damaged, defective, or incorrect, please contact us within 30 days of delivery at support@crowncraftatelier.com with a photo of the issue and your order number. We'll send a replacement or issue a full refund promptly.

Cancellations Because production begins immediately after your order is placed, cancellations can not be accepted once you place your order. 

Refund Timeline Approved refunds are processed within 5–7 business days and returned to your original payment method.

Questions? We're here to help. Reach us at support@crowncraftatelier.com and we'll respond within 24–48 business hours, Monday–Friday.

 

Crown Craft Atelier reserves the right to make any modifications or updates to these polices or any other company policy or website status at any time without any prior notice. By visiting our website, making purchases, or subscribing with your email address, you agree to our terms and conditions and our policies.